Dell Service Contracts

Dell Service Contracts

Service Descriptions

Dell is pleased to provide the services set forth in the Service Descriptions below pursuant to your separate signed master services agreement with Dell or, in the absence of such agreement, the terms and conditions of the applicable agreement(s) below:

Customer Master Services Agreement
This agreement applies to direct commercial purchasers (including Small, Medium and Large Business and Government and Public sector customers) of Dell hardware, software and services and commercial end-users who purchase through a reseller.

Customer Master Services Agreement (for purchases prior to 10/1/2010)
Unless otherwise agreed to by Dell in writing, as of October 1, 2010 all purchases of Dell hardware, software and services by commercial customers are pursuant to Dell's Commercial Terms of Sale ("CTS"). The CTS replaces the Dell Customer Master Services Agreement ("CMSA") in its entirety. Any and all references to the CMSA, including, but not limited to those contained in the Service Descriptions below, statements of work, invoices, order acknowledgements, websites related to Dell services, acknowledgements presented during installation of Dell software, or upon logging-on to a Dell services web portal, are replaced with a reference to the CTS (above link and available at www.Dell.com/Terms). The CMSA remains available for review solely for the convenience of customers who purchased Dell services prior to October 1, 2010.

Reseller Terms of Sale
This agreement applies to resellers, service providers and PartnerDirect registered or certified partners.

Additional Resources:

Dell Services License Agreement & Acceptable Use Policy (AUP)
This web page provides access to additional agreements, including software licenses that may apply to your purchase of Dell services.

Limited Hardware Warranty & Return Policy
This limited hardware warranty applies to Dell-branded hardware products, including Dell-branded peripheral products.

Deployment Services - Enterprise Configuration & Deployment
Installation and Implementation of a Dell Networking W-Series Wireless Network
Installation of Additional Dell Networking W-Series Wireless Access Points

IT Consulting and Professional Services
DVS Wyse WDM FiveDay Implementation ServiceDescription
DVS Wyse WDM ThreeDay Implementation ServiceDescription
DVS Wyse WSM FiveDay Implementation ServiceDescription
DVS Wyse WSM ThreeDay Implementation ServiceDescription
Archiving Accelerator Service Description
Data Protection Accelerator Service Description
Storage Accelerator Service Description

Client Installation

Support Services
Dell ProSupport Point of Need Service
Dell ProSupport for Multivendor Software
Basic Hardware Service
Out-of-Warranty Battery Replacement Service(BRS) for Sealed Batteries
Dell ProSupport
Dell ProSupport Force10 Service
CompleteCare Accidental Damage Service Agreement (for catalog/consumer customers)
Dell Proactive Systems management - Remote Installation Service
DellTM  IT Advisory Services
Dell Compellent Copilot Optimize Service Description
Dell Compellent Copilot Support Terms and Conditions
Dell Compellent SAN Health Check Service Description
Out of Warranty Technical Support
Dell ProSupport Plus
Dell ProSupport for Software

Deployment Services - End User Configuration & Deployment
Dell Configuration Services

Deployment Services - Enterprise Configuration & Deployment
Remote Implementation of a Dell DL1000 Backup & Recovery Appliance
Dell Remote Consulting Services
Installation and Implementation of a Dell Network Switch

Specialized Onsite Services
Dell ProSupport Onsite Diagnosis

Asset Protection Options
Extended Battery Service
Dell ProSupport Laptop Tracking & Recovery and Remote Data Delete
Complete Care Service

Dell has closed our DDM, RIM and eSmart SaaS solutions to new customers as of February 13th, 2012. This specification sheet is posted at the link below for the convenience of customers who purchased this service from Dell prior to February 13, 2012.
EMS Email Security

Data Protection Options
Keep Your Hard Drive
Keep Your Hard Drive Point of Need (PON)
Dell ProSupport Hard Drive Data Recovery

Dell EqualLogic Service Partnership Agreement

Legacy Service Contracts (subject to limited availability)
Dell On Call HelpDesk

Logistics Services
Remote Monitoring & Managed Desktop and Enterprise Services
Installation and Deployment Services