Dell ProSupport– Designed to address the technology challenges you face today.
Dell ProSupport starts with the Dell ProSupport for IT service model designed for IT professionals like you. Dell ProSupport for IT provides:
7x24 Direct access to Dell Expert
Fast-track dispatch for Dell-certified technicians
Escalation management through Dell’s Global Command Centers
Next, add the Mission Critical Option for priority response and faster resolution:
Mission Critical – Perfect for server and storage environments where avoiding unplanned downtime and reducing recovery time through priority response are a must. The package includes priority 4-hour onsite* service or optional 2-hour response with 6-hour hardware repair, Dell’s proven Critical Situation process, and emergency dispatch.
Basic Hardware Warranty
Three-year Unit Exchange limited warranty* supplemented with one year Next Business Day On-site* Response
7-day/24-hour Telephone Technical Support for troubleshooting and diagnosis of Dell hardware
Customization and Set-Up
Installation – Dell provides streamlined standard installation services so you can easily choose the specific package that quickly gets new systems into the workspace and old systems out.