Introducing Dell ProSupport – Professional, proactive and proven support services designed to address the technology challenges you face today.
Dell ProSupport starts with the Dell ProSupport for IT service model designed for IT professionals like you. Dell ProSupport for IT provides:
Next, Dell ProSupport Options align to the way you use technology – rapidly responding to your needs, helping to protect your investment, your productivity and your sensitive data, and providing enhanced proactive support services to help reduce the risk and complexity of managing your infrastructure.
- 7x24 Direct access to Dell Expert Centers
- Fast-track dispatch for Dell-certified technicians
- Escalation management through Dell’s Global Command Centers
|SPEED OF RESPONSE ||PREMIUM PROACTIVE |
|Mission Critical* – Perfect for server and storage environments where avoiding unplanned downtime and reducing recovery time through priority response are a must. The package includes priority 4-hour onsite* service or optional 2-hour response with 6-hour hardware repair, Dell’s proven Critical Situation process, and emergency dispatch.
||Enterprise-Wide Contract – Provides enhanced proactive capabilities through:
- Designated Service Delivery Manager
- Performance benchmarking and custom reporting
- Planning and assessments
Proactive Maintenance – Maximizes the availability and stability of your infrastructure proactively. The package includes a detailed system assessment and implementation of driver or firmware updates and upgrades for your server or storage systems.
Remote Advisory Options – Provides telephone and Internet access to technical expertise for specialized applications and solutions such as Microsoft Exchange, Virtualization, and more.
Basic Hardware Warranty
Ideal for non-essential application environments. This service offers business-hour, phone-based support* for hardware-only issues with Next Business Day On-Site Service following completion of phone-based troubleshooting